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Standard Shipping - 24*7 Customer Support - 100% satisfaction guaranteed
Standard Shipping - 24*7 Customer Support - 100% satisfaction guaranteed



Q: Shipping days after purchase?
A: Normal within 2-3 days can be sent out for you, European warehouse hair products can be delivered within 3-8 days.

Q:Can I change the delivery address for my order?
A:If you need to modify the address please contact (e-mail or platform), in the order has not been shipped before, we can modify the address for you, address modification after the success of our (e-mail or platform) to notify you. Suggest that you place an order before you must determine the address to prevent the address can not be modified.

Q:Is shipping free?
A:Morec is committed to a free shipping policy for the vast majority of products sold on (website platform), so you don't have to pay for shipping.

Warranty and Support

Q: Are there any after-sales services available for technical support or troubleshooting?
A: If you have any questions or need after-sales support, please contact us through the SERVICE@MOREC-EV.COM, and we will respond promptly to assist you.

Q: What is the warranty period for the EV charger?
A: Our electric car charger comes with a 1 year warranty to ensure your satisfaction and support in the event of any manufacturing defects or problems, and some items are supported with free returns for no reason.

Return & Refunds

Q:What is the return policy for EV chargers?
A:We support the receipt of goods and then unused to apply for a return or exchange.

Q:What are the conditions for initiating a return or exchange?
A:We support no-excuse returns, in the event that the item is unused, returns must include all accessories, including instructions, hooks, etc.Items must include the original packaging.If the item does not meet the above requirements, the return may be refused.

Q:How does the refund or exchange process work?
A:After you apply for a return, we will provide you with a return address, and you will contact us with a return shipping number after you send the item, and we will arrange a refund or exchange service for you after we receive your package.

Q:How long does it take for a refund?
A:We will refund you based on the original payment account, and under normal circumstances the refund will be returned to your account within 7 business days.


Q:What are the requirements for installing an EV charger at home?
A:Each of our products is equipped with detailed manuals in different national languages, with detailed installation steps, if you encounter any problems during the installation process, you can contact our customer service!

Q:Can I install it myself or do I need professional assistance?
A:We recommend that you have a qualified electrician install your EV charger because there are certain electrical requirements for the product itself, wiring size requirements, and local electrical codes that an electrician will have knowledge of, which ensures that the charging station will be installed properly and safely.​


Q:Can you provide any certifications or test reports for the EV charger to ensure its quality and safety?
A:Yes, our products are CE certified, which can fully ensure your safety during the use of goods.

Q:Does it have protection against overcharging, overheating, or short circuits?
A:Our EV Charger has multiple safety protections, including overcurrent protection, overvoltage protection, and temperature protection.

Q:Can I charge my EV when it’s raining or snowing outside?
A:Yes, the EV charger's charging head is designed to drain water and your vehicle's water intake is designed to drain water. Once the charging head is connected to your vehicle's water inlet, a watertight seal is created. However, it is still not recommended for use during thunderstorms or heavy rainstorms

Q:Can you provide any certifications or test reports for the EV charger to ensure its quality and safety?
A:Yes, our products are CE certified, which can fully ensure your safety during the use of goods.

Other questions

Q:Whether to support the provision of invoices
A:Yes if you have an invoice request, you can contact customer service with your email and letterhead and the invoice will be sent to your email within 7 business days.

Q:Will the EV charger work with my specific electric vehicle model?
A:Yes, our electric car is suitable for most of the electric cars on the market, you can buy with confidence. We don't recommend Volkswagen ID3 and ID4 and Renault owners to buy it, there may be incompatibility.

Q:How should I maintain and clean the charger?
A:Please use a soft, dry cloth to gently wipe the surface of the charger, avoiding the use of abrasive or corrosive cleaners.

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